Privacy policy
This Privacy Policy describes how Pack and Travel ("Site", "we", "us" or "our") collects, uses and shares your personal information when you visit the site, use our services, or make a purchase from packntravel.co ("Site") or otherwise communicate with us in connection with the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, or any other person whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How we collect and use your personal information
In order to provide the Services, we collect personal information about you from a variety of sources, as set out below, and have collected it within the last 12 months. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, to provide or improve or enhance the Services, to comply with applicable legal obligations, to enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. When we use the term "personal information", we mean information that identifies, relates to, identifies or can be linked to you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you submit directly to us through our Services may include:
- Including your name, address, telephone number and e-mail address contact details.
- Including your name, billing address, delivery address, payment confirmation, e-mail address and phone number order information.
- Including your username, password, security questions and other information used for account security purposes account information.
- including, for example, the information you choose to contact us with when sending messages through the Services customer support information.
Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to share this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Use
We also make certain information about your interaction with the Services ("Usage Data") automatically. To do this, we use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, for example:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors collect your payment information (e.g. bank account, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, to fulfill our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. In addition, the following Third Party Websites and Links also see the section.
How We Use Your Personal Information
- Provision of Products and Services. We use your personal information to provide you with Services to process your payments, fulfill your orders, send you notifications regarding your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, and fulfill our contract with you, including other features and functions related to your account.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications via email, text message or postal mail and showing you advertisements for products or services. This may include using your personal information to better tailor our Services and advertising on our Site and other websites. If you are resident in the European Economic Area, the lawful basis for these data processing activities is our legitimate interest in selling our products in accordance with Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly advise you not to share your username, password or other access information with others. If you believe your account has been compromised, please contact us immediately. If you are resident in the EEA, the legal basis for this data processing is our legitimate interest in keeping our website secure for you and our other customers, which is based on Article 6(1)(f) GDPR.
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests to be accountable to you, to provide you with effective services and to maintain our business relationship with you, the legal basis for which is Article 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For detailed information about the Cookies we use in relation to powering our store with Shopify, see Cookies. https://www.shopify.com/legal/cookies. We use Cookies to strengthen and improve our Site and Services (including remembering your actions and preferences), to conduct analytics and to better understand user interaction with the Services (in our legitimate interests to manage, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products and advertisements on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to malfunction or no longer be available. In addition, blocking Cookies may not completely prevent the way we share information with third parties, such as our advertising partners.
Our website also recognizes the Global Privacy Check (GPC) signal, which allows you to opt out of certain uses or sharing of your information. If you notify us of your preference through the GPC, we will treat that signal as a valid request to opt out of sharing/targeted ads for the associated browser or device, and if we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to the account. To learn more about the Global Privacy Check, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Check, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
How We Share Personal Information
In certain circumstances, we may share your personal information with third parties for contract performance, for legitimate purposes and for other reasons subject to this Privacy Policy. Such situations may include:
- With vendors or other third parties that perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping).
- We cooperate with business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you instruct, request or otherwise authorize us to share certain information with third parties by obtaining your consent, sending you products or using social media widgets or login integrations.
- With our affiliates or others within our group of companies, in our legitimate interests to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
Above last 12 months "How We Collect and Use Your Personal Information" and "How We Share Personal Information" We disclose the following categories of personal information and sensitive personal information about users for the purposes set out in the sections below:
| Category. | Buyer Categories |
|---|---|
|
|
We do not use or share your sensitive personal information without your consent or to infer characteristics about you.
With your consent, we share personal information for advertising and marketing purposes as follows.
Over the past 12 months, we have "sold" and "shared" (as those terms are defined in applicable law) personal information for advertising and marketing purposes as follows.
| Personal Information Category | Buyer Categories |
|---|---|
| Identifiers such as name, email address and phone number | Business and marketing partners |
| Commercial information, such as records of products or services purchased | Business and marketing partners |
| Usage data | Business and marketing partners |
Third Party Websites and Links.
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review the privacy and security policies and other terms and conditions of those sites. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of the information contained on these sites. Information you provide in public or semi-public settings, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without limitation as to our use or that of a third party. Our inclusion of such links does not, in and of itself, imply any endorsement of the content on these platforms or their owners or operators, except as described in the Services.
Child Data
The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details set out below to request deletion of that information.
As of the Effective Date of this Privacy Policy, we have no actual knowledge that we have "shared" or "sold" (as those terms are defined under applicable law) personal information of individuals under the age of 16.
Security and Storage of Your Information
Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". In addition, the information you send us may not be secure during transmission. We encourage you not to use unsecured channels to transmit sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to protect your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain circumstances we may, to the extent permitted by law, refuse your request.
- Right of Access/Right to Information: You may have the right to request access to the personal information we hold about you, including details of the ways we use and share your information.
- Right to Delete: You may have the right to request deletion of the personal information we hold about you.
- Right to Correction: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right of Portability: You may have the right to receive a copy of the personal information we hold about you and to request that this information be transferred to a third party, subject to certain conditions and certain exceptions.
- Right to Opt Out of Sales, Sharing or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal information or to opt-out of the processing of your personal information for purposes that are considered "targeted advertising" as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Check opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
- Restriction of Processing: You may have the right to request that we stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Objection: If we refuse to process your request, you may have the right to appeal our decision. You can do so by responding directly to our refusal.
- Managing Communication Preferences: We may send you promotional emails and you can opt out of receiving them at any time by using the unsubscribe option shown in the emails we send you. If you opt-out, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights at the locations set out on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before providing a comprehensive response to the request. In accordance with applicable law, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before we will accept such a request from an agent, we will require the agent to provide proof that you have authorized the agent to act on your behalf and you may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below or to lodge your complaint with your local data protection authority. a list of the responsible data protection supervisory authorities for the European Economic Area here you can find.
International Users
Please note that we may transfer, store and process your personal information outside the country where you live. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements regulated by the relevant competent authority of the United Kingdom, unless the data transfer is to a country that has been identified as providing an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call or email us at: info@packntravel.co or contact us at 08503024328
For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the data controller of your personal information.